Services

Cargo Services

SouthAir has been providing the best cargo services. If you are interested in our cargo services, please email us at cargo@southair.com.pk You’ll be contacted within 24hrs.

Charter Flight Services

SouthAir has been providing the best cargo services. If you are interested in our cargo services, please email us at cargo@southair.com.pk You’ll be contacted within 24hrs.

Group Booking

SouthAir offers lucrative discounts for a group of 10 or more.
Please click here to download the form, fill it in and send it to us at groups@southair.com.pk The concerned team will respond to you in due course.

Corporate Services

If you are interested to join hands with SouthAir for a corporate partnership, please email us at salesupport@southair.com.pk Our representative will contact you within 24hrs.

Branding Services

Co-branding: SouthAir gives you the opportunity for co-branding partnership to advertise with us in a unique manner and prominent locations; on ground and within the aircraft.

SouthAir: If you are interested in sponsorship deals with SouthAir for events and joint promotions, please email us at branding@southair.com.pk

Customer Care

At SouthAir, we always care for our valued passengers.

Feedback form: Click here
Live chat: Click here
Phone: 042-111-900-777

Lost or Mishandled Baggage

Claim is to be submitted on “Baggage Claim Form” as under or else it will be inadmissible:
- MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.
- Production of baggage identification tag is essential for the claim.
- SouthAir assumes no liability for valuable items in checked in baggage of the passenger.

Procedure:
- PAX must report at Airport office and notify complaint. If the query is not resolved, then direct the PAX to representatives mentioned below according to the concerned sectors.
- Contact our baggage services staff at the point of destination airport before leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE” report.
- Provide all the details needed by SouthAir Personnel.
- Complete your name with correct spelling, any other name on the bag, permanent and temporary contact, containing item and any other relevant information.
- The correct type and color of your missing bag through the identification chart provided by baggage services staff.
- Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
- Please make sure that you have the SouthAir Baggage Services contact numbers, claim file reference and documents for further queries.
- If it happens that your baggage is not traced and you need to travel to another destination, you may contact our baggage services staff at the point for further handling and information that you may need.

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