Passenger(s) should report at the check-in counter at least 04:00 hours prior to domestic flight departure. Check-in counters will be closed 45 minutes prior to flight departure.
Fares are subject to change and will not remain constant.
If a passenger books a flight within 03 hours of departure, the ticket has to be purchased instantly. No time limit will be given in this case.
Insulin/injections can be carried in an ice box and will be handed over to the LCC (Lead Cabin Crew) at the time of boarding.
Liquids like creams, gels, pastes, and oils may only be carried in containers holding 100ml or less in hand luggage.
When traveling, comply with the laws concerning possession of firearms. A weaponmust be declared at the Airport Sales Counter. The weapon owner must provide an “All Pakistan” license to the ASF upon filling the form and ensure that he/she is travelling on the same flight.
Expectant PAX:Pregnant females can travel up to the 32nd week of pregnancy. In this case a medical certificate or letter signed by an appropriately qualified doctor, stating, “Passenger Is Fit for Air Travel” is required. The certificate should be obtained within two days before flight departure. An indemnity bond will be signed by the passenger.
Visually impaired / blind passengers are permitted to travel but only with an escort.
Unaccompanied minors are allowed to travel.
B)- NOT PERMITTED
Infants cannot travel up to 7 days of birth.
An infant is not entitled to any baggage allowance. (Baby cot or pram can be carried in luggage free of cost).
Any kind of Batteries and AC’s Compressors are not allowed.
Petsare not allowed on South Air flight.
Passengers are not allowed to carry Blood Bottles, Human organs, or Urine Bags on the flight.
C- BAGGAGE
A. Free Baggage Allowance (as per Fare Paid)
One piece should not exceed 20 kgs.
B. Checked-in Baggage
Dimensions should not exceed 54 inches (L + W + H = 54).
Additional fees apply for all excess baggage @ Rs 280 per kg on all routes.
Baggage must not contain prohibited/dangerous articles.
Three fare types cover nil baggage, 20 kg, and 30 kg baggage allowance.
C. Hand Carry
Economy Class: 7 kg max (L 22” × W 15” × H 8”) = 45 inches.
Laptop of compact size will be excluded from hand carry.
D- PASSENGER RIGHTS
A) Long Flight Delays
In case of flight delay of more than 2 to 4 hours (in proportion to flight distance), the airline shall serve refreshments / meals to passengers (according to time of day) and offer communication facilities & hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [Article D 12.2.5 & D14 of ANO-001-ATCP-2.0]
When the delay is more than 5 hours and the passenger decides to discontinue his Journey with the airline, the airline shall offer full refund of the unutilized ticket. [Article D 13.4 & D14 of ANO-001-ATCP-2.0]
The airline liability for damage caused by delay in domestic carriage by air of passenger is limited to proven damages which may have been sustained due to the delay or an amount representing double the sum paid for the carriage, whichever amount may be smaller. Nevertheless, the airline shall not be liable for damage if it proves that it took all measures that could reasonably be required to avoid the damage or that it was impossible for it to take such measures. [Rule 19 & 22 (1) of The Fifth Schedule of Carriage by Air Act. 2012]
B) Flight Cancellation
Whenever a passenger s flight is cancelled, the operating airline shall give the passenger a choice of either alternative transport to his final destination / re-routing or full refund of unutilized ticket. [Article D13 of ANO-001-ATCP-2.0]
The airline shall offer hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [Article D13 of ANO-001-ATCP-2.0]
The airline may also have to compensate the passenger at the same level as for denied boarding, unless it gives him sufficient advance notice (at least 12 hours prior to fight time). Nevertheless, the airline shall not be liable if it proves that it took all measures that could reasonably be required to avoid the cancellation or that it was impossible for it to take such measures. [Article D13 of ANO-001-ATCP-2.0]
C) Denied Boarding
If a passenger reports at the airline check-in counter before the check-in deadline and fulfills all the requirements but is denied boarding (due to overbooking), the airline shall give the passenger a choice of either alternative transport to his final destination / re-routing or full refund of unutilized ticket. [Article D12.3 of ANO-001-ATCP-2.0]
In addition to above if the passenger is not a volunteer, the airline shall pay compensation to passenger equivalent to 50% of the face value of ticket excluding taxes. The compensation may be halved if the passenger is not delayed for more than 04 hours with alternative transport arrangement. [Article D12.3 of ANO-001-ATCP-2.0]
The airline shall offer hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [Article D12.3 of ANO-001-ATCP-2.0]
D) Baggage Loss / Damage
The airline liability for loss / damage in domestic carriage of baggage is limited to PKR 1,000/= per kilogram. [Rule 22 (2) of The Fifth Schedule of Carriage by Air Act, 2012]
A Property Irregularity Report (PIR) is to be lodged by each passenger to the airline for the missing / damaged baggage, immediately on arrival (before exiting terminal building), along with provision of copy of baggage tag number as evidence / inspection of damaged bag or its contents by airline.
Submission of receipts of claimed baggage contents (which are allowed in checked baggage by airline) would strengthen the lost baggage compensation claim of the passenger.
E) Death or Injury of Passenger
The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. [Rule 17 (1) of The Fifth Schedule of Carriage by Air Act, 2012]
The airline liability is as per Article 21 of The Fifth Schedule of Carriage by Air Act, 2012.
